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Loyalty/Frequent Buyer Package
Reasons to have a loyalty/frequent buyer program for your business:
- Increase your brand awareness among your customers.
- It costs as much as 5 times more to find new customers than to keep a
current customer. Give your customers another reason to keep coming
back to you.
- Reward your most loyal customers. Give them something they want in
return for their continued business.
- Target marketing efforts using your customer's purchases and purchasing
patterns.
- Your competitors such as the Staples and Office Depot are rewarding
their customers, you should also.
- View screens and
presentation by clicking this link. Select Frequent Buyer/Loyalty
under the Accounting section.
Loyalty Frequent Buyer Package Features
Import information from other accounting
packages.
Quickbooks® plug in to import customers,
items, and invoices. No need to enter your information again, just
import.
Import from CSV text files and Excel spreadsheets. Again, no need to
enter your information again, just import. If your software
package can export, the information can be imported.
You have the option to enter your customers, items, and sales.
Interfaces with the rest of the River Cities Software packages so that
you do not have to import anything if using the River Cities Software
accounting and/or service packages.
Assign points for inventory and services using your formula.
Point calculations
can be different for different types of items. For example, use a
different calculation for OEM, compatible, and reman items. Since
compatible items are more profitable, reward more points than OEM items.
Points can be calculated from any combination of sales, cost, and profit.
For example, if your gave points on profit, the higher profit item will give
more points to your customers.
Different point calculations can be done for service calls.
Contract billing base charges and per page excess charges can each have
their own point calculation methods.
Reward your larger customers even more.
Set bonus levels. Similar to airline
frequent flyer programs, when a customer reaches so many points, they can
have a bonus points added.
Multiple bonus levels. For example, after 25000 points, 25% bonus, after
50000 points, 50% bonus.
Set qualification time frames for the bonus, again similar to airline
frequent flyer programs.
Complete detailed point history by customer,
items purchased, and awards.
Expire points if a customer becomes
inactive.
Analyze awards. Which awards are being redeemed and what is the cost
of the rewards.
Analyze profitability. Has your loyalty program been profitable.
Has sales or profit increased since you started your program. Compare
two date ranges for detailed customer, item, and award changes.
Loyalty Package Rewards
Awards can be anything, they do not have to be your products.
Give your customer something they want.
From our research
with small business owners, they value rewards that are not business
related.
Their cost for your items and services are business expenses. Why
reward them with something that increases their taxes? Lower cost of
supplies and services equals higher taxes.
Let them redeem points for dinner out with their spouse or sporting events
they can take their children. Anything that lets your customers see
the value of doing business with your company.
Set different point values for each award.
Awards can be your inventory, services, or
credit on their account.
Awards can be anything, gift cards, tickets to events, even vacations.
Set the points for each award. You want to keep the cost of the points
to around a penny a point. For example, if you have a reward for a
50.00 gift card to a restaurant, this could be set to 20000 points where
points are calculated on profit and you have a 25% profit margin on sales.
The award analysis can be used to analyze the cost of awards.
Award receipts are emailed or printed when
your customer redeems an award.
Point history, point balances, and awards can
be viewed by your customer on your web site.
Upload to River Cities Software customer
web portal.
Download award requests from the River Cities Software customer web portal.
Export information to CSV or Excel spreadsheets to include in your web site.
Integrate the loyalty web pages into your current web site. We will
help you set this up on your current web site. Just give us a call or
email for requirements and instructions.
Market To Your Customers and Prospects
The loyalty frequent buyer package comes with built in sales prospecting,
email marketing, and more.
Keep in constant contact with your customers.
Email point statements on a regular basis.
Mine your data and create targeted lists.
For example, create a list of all customers that have purchased a specific
item or group of items.
Email, send letters, faxes, or postcards
to a list.
Know what you have scheduled and when
The Sales Prospecting system contains a
complete appointment and task scheduler with daily, monthly, weekly, and
yearly views. Also a planner view can be displayed. Each
appointment can be color coded and reminders set.
Contact history is maintained for as long
as desired.
Comments may be entered for each contact.
This will allow a detailed explanation of what the contact was about. This
can be used to get new salesreps selling in a shorter time when existing
salesreps leave your firm.
Statistics on each type of contact or call
can be maintained for each salesrep. The statistics report is used to
measure salesrep productivity.
Information, information, information!
An example is when your sales people call
on a new prospect. They can gather a wealth of information about what types
of equipment the prospect uses, such as brand and model, expiration
date of service contracts and types of contract. Now you know what type of
supplies they need.
Have the ability to maintain multiple
contacts within a prospect and selectively sort to determine the
relationship with other firms within your market area with SIC code
comparisons.
Email Newsletters,
Sales Forecasts, Pipeline management, Sales Funnel Management, and more.
Loyalty Frequent Buyer Pricing
The license fee for the loyalty frequent buyer package is either:
Monthly fee of $20.00 per month
Includes all support,
updates, and enhancements to the software.
Low monthly fee to help your cash flow.
If for some reason you find the software does not help your business, just
cancel and make no further payments.
Upon receipt of payment each month, you will received a new license code to
be entered into the software.
Option of convenient subscription billing using PayPal subscriptions.
At any time you can pay the one time license fee and make no further
payments.
One time license fee of $960.00
Includes support, updates, and
enhancements for one year.
Each year after the first year you can choose to renew your support
agreement for $300.00 per year. The support agreement includes all
updates and enhancements.
No on going payment for the use of the software.
Upon receipt of payment you will receive a permanent license code to be
entered into the software.
These license fees above are in US dollars.
Click here to view
your country specific license fees. Select your country, check the box
for the frequent buyer/loyalty package, and click the Calculate button.
Loyalty Package Free Trial
Download and install a free 30 trial of the loyalty frequent buyer package.
Download instructions will be sent to the email address provided.
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