River Cities Software packages are written with the industry leading dot net languages and use Microsoft SQL Server for the database.  With our open database design, you can easily control and manipulate YOUR data.  You are not limited only to the available programmed reporting.  Data is transportable to and from Microsoft Office applications, such as Excel and Word.

Click on each package for more information.

We also offer packages designed for use with Quickbooks®.  Click here for more information

Accounting Package

The accounting package includes the following features

• Accounts Receivable Including Invoicing and Drop Shipments 

• Inventory for parts, supplies (OEM  and compatible), and serialized equipment for single or multiple warehouses

• Financial Reporting including operating statement, balance sheet, and comparisons

• Accounts Payable including credit card management

• Purchase Order with alternate supplier part numbers and stock management

• Snapshots, Dashboards, and Analysis to give you instant information about your business

• Payroll with employee absence management

• Bar Coding for inventory count management of your warehouses

• Sales Prospecting and Team Management including sales campaigns, statistics, email newsletters, forecasting, and sales funnel management

For more information click here.

Service Department

The service package includes the following features for managed print services:

• Service department management including dispatching techs, completing calls, 3rd party service calls, technician car stock, and detailed service histories by customer and serial number
• Inventory for parts, supplies (OEM  and compatible), and serialized equipment
• Service department Snapshots, Dashboards, and Analysis to give you instant information about your service department
• Contact billing for copy clicks and page counts which can be combined in any combination, multiple meters, meter requests by fax or email, and customer summary reports which can be exported to excel for your customers
• Purchase Order with alternate supplier part numbers and stock management
• Street level mapping for customer and machine lookup and business intelligence analysis
• Text messaging for instant communication with your technicians both free form text and service call information
• Bar Coding for inventory count management of technicians
• Sales Prospecting and Team Management including sales campaigns, statistics, email newsletters, forecasting, and sales funnel management

For more information click here.

Loyalty/Frequent Buyer

• Increase your brand awareness among your customers.
• It costs as much as 5 times more to find new customers than to keep a current customer.  Give your customers another reason to keep coming back to you.
• Reward your most loyal customers.  Give them something they want in return for their continued business.
• Target marketing efforts using your customer's purchases and purchasing patterns. 
• Your competitors such as the Staples and Office Depot are rewarding their customers, you should also.

For more information click here.

Manufacturing

The manufacturing package includes the following features:

• Manufacturing, remanufacturing, and refurbish management including detail cost analysis for finished good items with labor and components
• Manufacturing analysis of technician time
• Defect analysis with analysis by type of defect, finished good item, technician, component vendor, and customer
• Accounts Payable including credit card management
• Inventory for finished goods, components, and cores
• Purchase Order with alternate supplier part numbers and stock management
• Bar Coding for inventory count management of your components and finished goods
• Finished goods needs forecasting with production sheets and calendar
• Empties purchasing.  Issue payment to the customer/charity or a credit to their account. 

For more information click here.

Equipment Leasing

• Multiple leases per customer
• Lease can include service. 
• Service part of lease can be invoiced on a per page/click with minimums.
• Asset tracking with depreciation
• Pay commissions to vendors on lease payments and service.
• Built in CRM and Sales Prospecting with email marketing

For more information click here.

Customer Web Interface

The customer web interface includes the following features:

• Order supplies, review past purchase history, easily re order by equipment, or past purchases
• Place service calls for equipment and view service history on their machines
• Enter meter readings and page counts for their machines
• View trouble shooting and FAQ's for their machines

All this directly into your database without any employee data entry.  The customer web interface includes the source code so you can customize the look and feel of the web site.  The web site can even be hosted remotely by an ISP and still have your customer requests updated directly into your database.

For more information click here.

Technician Web Interface

The technician web interface includes the following features:

• Complete service calls
• Dispatch service calls
• View and transfer technician car stock
• View inventory counts and inventory prices
• Email invoices directly to your customer after completion of the service
• View service history on a machine
• Street map viewing of equipment location

For more information click here.

The technician web interface can be used both with a full browser (desktop or laptop), smart phone, or PDA.  The web interface includes the source code so you can customize the look and fee of the web site.  The technician web site must be hosted on the same network as your business data.

Salesrep Web Interface

The salesrep web interface includes the following features:

• Add/Edit/View Prospects
• Add/Edit/View Appointments
• Add/Edit/View Prospect Tasks
• Manage Opportunities
• Lost Sales Management
• View all prospect information
• Street map viewing of prospect location

For more information click here.

The technician web interface can be used both with a full browser (desktop or laptop), smart phone, or PDA.  The web interface includes the source code so you can customize the look and fee of the web site.  The technician web site must be hosted on the same network as your business data.

Compare Packages

For comparison click here.