The system is billing for some parts or labor and the items should not be billable to this customer.

The contract type is not set up properly.

Display the machine master to find the contract type.

Go to Service/Contract Billing, Other, Contract Types. Double click on the contract type.

Look at the coverage information which is located on the right hand side of the screen.

Verify that the category of the inventory item or labor is covered or not covered for this contract type.

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Category: Service