Service Manager

The manager’s console will display information in a graphical format. Easily see contract billing and service history statistics. These statistics are updated when your daily processing is performed, giving you up to the minute information.

The contract analyzer is used to analyze contracts. The screen will show a graph detailing costs, sales, and profit. The detail used to calculate the graph is readily displayed. A list can be calculated by contract type, model, expiration dates, and profit margins. Each machine on the list can then be analyzed. You can even change the billing amounts for the contract from the manager console.

By using the contract analyzer, your actual toner yields are easily calculated. The calculated yields can be updated into contract billing at the touch of a button.

Analysis and graphs for calls, technician time, models service and contract types.

The yearly average number of calls, parts cost, and repair time for each model can be calculated. The costs for each year of life (one to five years) will be displayed. This information is also calculated on the volume size of the model. Using this calculation, you can even price your service contracts, detailing base charge, excess copy charge, and allowance.

The system prints a Population report showing the number of machines under each contract type, or by contract type for machine model.

Password protected technician base rate can be used to determine machine profitability on the Profit Analysis report.

The Customer Analysis report will detail the revenue and cost of service contracts and supplies as well as gross profit and profit margin for each customer.

Provides a great deal of information such as detailed/average technician response and repair time, customer and contract profitability, giving you control of your service department through comparison.

Profit analysis and warranty return credits

Track the manufacturer warranty expiration date on each machine. This ensures proper credit by the manufacturer for warranty replacement, eliminating lost revenue.

The Warranty report will show serialized items which are eligible for credit return due to failure during manufacturer’s warranty period, either by elapsed time or meter clicks, allowing you to take advantage of manufacturer’s credits.

The Profit Analysis report prints the profit for each machine by model and/or contract type, or technician. The report gives totals for average and per copy profit. Labor, inventory, other costs, revenue, profit, and gross margin percent are also included.